Last updated: 14 November 2026
Who we are
This Privacy Policy explains how Particular Painting Pty Ltd (ABN 41 151 588 215), trading as Particular Painting (“we”, “us”, “our”), collects, uses, holds and discloses personal information. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), and we apply this policy even if the Act does not formally apply to a business of our size.
What personal information we collect
- Contact details you give us: your name, phone number, email address and suburb or property address.
- Details about your project: the service you need, a description of the work, and any photos or documents you send us.
- Records of our dealings with you: quotes, invoices, emails, messages and call notes.
- Website usage information collected automatically, such as pages visited, approximate location, device and browser type, and how you arrived at our site.
We do not ask for sensitive information (such as health information) and we ask you not to send it to us. You can contact us without giving your name, but we will usually need your contact details to quote or carry out work.
How we collect it
We collect personal information when you fill in a quote or contact form on this website, call, text or email us, meet us on site, or leave a review. We also collect website usage information through cookies and similar technologies (see below).
Why we collect it and how we use it
- To respond to your enquiry, inspect your property and prepare a quote.
- To schedule and carry out painting work and manage our relationship with you, including invoicing and warranty follow-up.
- To meet our legal, insurance, licensing and tax obligations.
- To understand how people use our website and improve it.
We will not use your details for marketing unless you agree, and you can opt out of any marketing message at any time. We do not sell personal information.
Cookies, analytics and social media tools
Our website uses Google Analytics (through Google Site Kit) and Metricool to measure visits and how pages are used. These services set cookies or similar identifiers and process information such as your IP address, device and browsing activity on our site. Google and Metricool may process this information on servers outside Australia, including in the United States and the European Union. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on.
Who we share it with
We only share personal information as needed for the purposes above, for example with:
- our staff and any subcontractors working on your job;
- service providers who host our website and email, deliver our form emails, or provide accounting, payment and analytics services;
- our insurers, legal and financial advisers; and
- government bodies or others where the law requires or authorises it.
Some of these providers store data overseas (for example cloud email, website and analytics services based in the United States). We take reasonable steps to make sure they protect your information in a way that is consistent with the APPs.
How we store and protect it
We keep personal information in password-protected email, software and cloud systems and take reasonable steps to protect it from misuse, loss, and unauthorised access, change or disclosure. When we no longer need information for any lawful purpose, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask to see the personal information we hold about you or ask us to correct it by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why in writing.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Particular Painting, Kellyville NSW 2155
Phone: 0402 161 207
Email: info@particularpainting.com.au
Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.
